TSI is a certified member of the Elite Support Dealer Network of Daimler Trucks North America, Since 2008, the Elite Support initiative — a first in the trucking industry — has been grounded in an uncompromising vision for customer service throughout the network:
“Elite Support is an elite network of Daimler Truck North America (DTNA) dealers who deliver a superior experience, in a consistent manner, at a good value, as validated by the customer.”
To turn this unyielding vision into reality, every dealer in the Elite Support network places three key ideals at the center of their operations.
• We understand that our role is to support customers in keeping their businesses moving forward. Their success is central to our work, and we are committed to being a reliable partner every step of the way. Customers choose us because we provide real value and thoughtful support that helps them make confident business decisions. We focus on their needs not just because it makes good business sense, but because it’s the right thing to do to keep the world moving.
• Every dealer that flies the Elite Support banner has earned it, meaning excellence isn’t just a goal, it’s the standard. To become certified, dealers must meet or exceed a rigorous set of standards across every customer touchpoint. These evolving criteria are developed by the network itself, ensuring real-world relevance and high-impact results.
• It doesn’t stop there. Dealers are recertified on a yearly basis to make sure that a higher level of customer service is delivered in a consistent manner, at a good value, and is something you can rely on, every. single. Time.
• Are we good enough? Never. Elite Support Certified dealers don’t just meet the mark—they keep raising the bar. Certification is only the beginning. Every location is driven by a culture of continuous improvement, always looking for smarter, faster, better ways to serve customers.
• Led by specially trained Continuous Improvement Coordinators and passionate change-leaders, our dealers are constantly looking for ways to elevate the customer experience, improve operationally, and evolve their business every single day.
• Continuous improvement principles are embedded in our network culture and ensure every dealer is building and improving the Elite Support experience for the betterment of our customers.
